Refund Policy
Our Commitment to Your Satisfaction

At XFY Tech Services L.L.C., we believe in the power of transparency, trust, and client-first service. We operate on a "payment after delivery" and 30 days of free post-project support because we believe great service doesn’t end at delivery. model to ensure that our clients are confident in the value they receive. We take pride in delivering custom-tailored digital services that align with your business goals. Your satisfaction is our highest priority.

7-Day Satisfaction Guarantee

We offer a 100% money-back guarantee if you are not satisfied with the services delivered. This refund can be requested within seven (7) calendar days from the date of final service delivery.

However, before issuing a refund, we are committed to conducting a formal resolution meeting to better understand your concerns and explore all options to address them. This meeting may be conducted via phone, Zoom, or in person (if applicable) and will focus on:

• Reviewing the original project scope

• Evaluating the service quality and deliverables

• Offering actionable revisions or improvements where possible

If, after the resolution process, you remain unsatisfied, a full refund will be processed within 5-7 business days via the original payment method.

30-Day Free Support Policy

Every completed project comes with complimentary 30-day support to ensure a smooth transition and ongoing client confidence.

What’s Included in Free Support:

• Bug fixes and minor adjustments

• Content tweaks or updates (within original scope)

• Technical assistance and minor design corrections

• Guidance on managing your website or digital assets

• Email and chat-based support during business hours
  

Refund Eligibility Criteria

Refunds under this policy are eligible if:

• The client raises a formal dissatisfaction request within 7 days of service delivery

• No new work or scope expansion has taken place post-delivery

• The concern falls within the original scope of the project agreement

• The client has participated in the scheduled resolution meeting in good faith
  

Exclusions & Non-Refundable Scenarios

While we aim to be flexible and fair, the following scenarios are not eligible for refunds:

• Requests made after 7 days of delivery

• Dissatisfaction due to change in personal/business preferences or direction

• Project delays caused by client inaction, unresponsiveness, or missing materials

• Services delivered in full and accepted or used by the client

• Failure to attend or cooperate during the resolution meeting

• Marketing campaigns where ad budgets have already been spent

• Third-party purchases or licenses initiated on client’s behalf
  

Digital Deliverables Are Final

Due to the customized and non-tangible nature of our services, all digital assets such as websites, branding materials, marketing content, strategy documentation, or design files are deemed final and non-returnable once delivered, shared, or published.

We do not offer refunds for:

• Downloaded or transferred files

• Web hosting, domains, or integrations

• Deployed websites or published digital campaigns
  

Revision Policy vs. Refunds

Our services include structured revision rounds as part of the project agreement. Clients are encouraged to request modifications during this phase.

We believe in improvement before cancellation. Refunds will not be issued in place of revisions unless:

• Revision attempts have failed to meet basic expectations

• All terms of the satisfaction guarantee have been met

• A formal request is made within the refund window
  

How to Request a Refund

1. Email us at support@xfytech.store with the subject: Refund Request – Project Name

2. Include your full name, project title, service description, and a detailed reason for dissatisfaction

3. A representative will contact you within 24–48 business hours to schedule the resolution meeting

4. If no resolution is reached, the refund will be processed within 5–7 business days
   
   

Policy Acknowledgment

By engaging with our services, you agree to the terms outlined in this Refund Policy. We reserve the right to update this policy at any time. Any changes will be communicated via email or updated on our official website.